No, President Biden, We’re Not Your “Customers”

“Today,” the White House announced on December 13,  “the President is taking decisive action to promote fiscal stewardship by improving the Government’s service delivery to its customers, the American people.” Joe Biden’s latest executive order “includes 36 customer experience (CX) improvement commitments across 17 Federal agencies.” Portraying government as a business and you as its … Continue reading No, President Biden, We’re Not Your “Customers” → - by Thomas L. Knapp
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